28 january 2015
West-Siberian Bank of Sberbank signed a service contract with MAYKOR-BTE
MAYKOR-BTE has been recognized as one of the winners of the West-Siberian Bank of Sberbank of Russia tender to service self-service machines. The outsourcer will maintain and repair more than a thousand ATMs and payment terminals for 2 years. This is 30% of the total customer fleet of equipment in Tyumen and Omsk regions, Khanty-Mansiysk and Yamalo-Nenets Autonomous Districts.

MAYKOR-BTE implements both FLM and SLM support of self-service machines. Under the terms of the SLA (Service Level Agreement), the time constraints to troubleshoot are determined depending on the location of the equipment. More than 60% of equipment is located in area A, i.e. the maximum time constraint is 4-6 hours. For remote areas, it is 7-9 hours.

"Only a company with an extensive service network in the regions can be compliant with our SLA requirements for servicing ATMs and POS terminals. This is one of the significant factors in selecting service partners. Representation of MAYKOR-BTE in most Western Siberia cities and strong competencies in the field of banking equipment and technical support made it the winner of the tender," stated Roman Abramov, Director of Department "Bank XXI" of West-Siberian Bank of Sberbank.
About Sberbank of Russia

Sberbank of Russia is Russia’s largest bank and a leading global financial institution. Sberbank holds almost one third of aggregate Russian banking sector assets, it is the key lender to the national economy and the biggest deposit taker in Russia. The Central Bank of the Russian Federation is the founder and principal shareholder of Sberbank owning 50% of the Bank's authorized capital plus one voting share, with the remaining 50% held by domestic and international investors. Sberbank has more than 110 million individual customers and 1 million corporate clients in 22 countries. Sberbank has the largest distribution network in Russia with more than 17,000 branches, and its international operations include UK, US, CIS, Central and Eastern Europe, Turkey and other countries.

The Bank holds the general banking license No.1481 issued by the Bank of Russia.
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