"Our selection requirements for a partner were really rigorous. We focused on high level executive involvement, as well as top quality and customer satisfaction."  

The bank’s IT department, in addition to creating and maintaining IT infrastructure for new branches, had to deal with a series of strategic objectives, in particular remote service channels development, and improvement of services quality provided by IT, etc. However, a significant number of IT professionals were occupied with providing routine support – repair and maintenance services. In some regions, we used the services of local service organizations, which was more efficient than assigning our own experts.

Roman Murashkin , Head of Raiffeisenbank’s Technological Infrastructure Department