The bank’s IT department, in addition to creating and maintaining IT infrastructure for new branches, had to deal with a series of strategic objectives, in particular remote service channels development, and improvement of services quality provided by IT, etc. However, a significant number of IT professionals were occupied with providing routine support – repair and maintenance services. In some regions, we used the services of local service organizations, which was more efficient than assigning our own experts.

Roman Murashkin , Head of Raiffeisenbank’s Technological Infrastructure Department

"Implementation of a management information system was carried out in record time even by Olympics terms since it took only four months to launch the pilot phase of the project. In addition, an important factor in the success of the project was the professionalism of GMCS − their experts were able to complete tasks and resolve issues under tight deadlines."