The bank’s IT department, in addition to creating and maintaining IT infrastructure for new branches, had to deal with a series of strategic objectives, in particular remote service channels development, and improvement of services quality provided by IT, etc. However, a significant number of IT professionals were occupied with providing routine support – repair and maintenance services. In some regions, we used the services of local service organizations, which was more efficient than assigning our own experts.

Roman Murashkin , Head of Raiffeisenbank’s Technological Infrastructure Department

“We are working with only two or three service providers; we find this more effective in terms of administration and control. Along with quality and transparency of work, we have begun to focus on the providers’ ability and willingness to participate in t he bank’s other related projects”.

Nikita Khomutov, Head of Acquisition, Business Development Center, B&N BANK