The bank’s IT department, in addition to creating and maintaining IT infrastructure for new branches, had to deal with a series of strategic objectives, in particular remote service channels development, and improvement of services quality provided by IT, etc. However, a significant number of IT professionals were occupied with providing routine support – repair and maintenance services. In some regions, we used the services of local service organizations, which was more efficient than assigning our own experts.

Roman Murashkin , Head of Raiffeisenbank’s Technological Infrastructure Department