RAO Energy System of the East
Enhancing customer service level for Kamchatskenergo, a subsidiary of RAO Energy Systems of the East, the main supplier of electricity and gas in the Kamchatka Territory

MAYKOR-GMCS delivered solutions covering 200,000 residential consumers and about 20,000 corporations including:

  • Design and development of a unified billing system specifically for the energy industry that incorporated global best practices. Includes support for the entire customer service lifecycle from account application to contract termination, from meter readings to the creation of a single payment document, from payment up to the full settlement of the debt, including all forms of penalties.
  • Formation of a new analytical model to perform calculations and reconciliation of payment data
  • Automation of customer information services for personal accounts through the web-portal
  • Management of claim-related work including integration with the call center
  • End-user technical support services


Results:

  • Improved efficiency of the settlement process and customer service level
  • Reduced receivables
  • Cost savings by eliminating the need to use the calculation services of intermediary organizations

Geography: Far Eastern Federal District of Russia.
Testimonials:
I. Lishansky
Deputy CEO of the energy distribution, RAO Energy Systems of East – 2015
The project was implemented jointly with MAYKOR-GMCS as part of the infrastructure modernization of public services and the development of smart energy of the Far East. Kamchatskenergo is the first subsidiary within the holding company to launch a new billing system in its entirety. This experience is valuable to us and will be used to increase sales efficiency within the whole organization.
V. Vasiliev
Deputy Director General of Energy Sales, RAO ES East – 2016
RAO Energy System of the East (RAO ES East) would like to thank GMCS (a subsidiary of MAYKOR) for implementing the innovative smart power supply system in Far East Federal district with a high level of quality and professionalism.
Letter of Appreciation
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