Rossiya airlines
Ensuring efficient customer service and increasing customer loyalty for Rossiya, the leading air carrier in the Northwest region of the country

So'Call, a subsidiary of MAYKOR, provides:

  • Round the clock customer support including airline staff assistance and call routing
  • Development and implementation of standardized customer service procedures and instructions
  • The introduction of ticketing option allowing redemption at the airline’s or So’Call’s offices
  • The introduction of a service desk to facilitate integrated operations between the airline and the automated call center
  • Software development and implementation of a single platform that provides information on flight attendant scheduling
  • Maintain a daily detailed reports on all calls handled

Geography: Entire Russian Federation.