MAYKOR-GMCS with the support of Microsoft conducted a seminar on a topic "Service Desk from a package". The events took place on May 31 at the Microsoft Technology Center in Moscow.
The Microsoft expert opened the business program and talked about new approaches to customer service and the capabilities of Microsoft Dynamics 365 platform. In particular, it was Customer Service and Field Service modules for building preventive maintenance and a Social Engagement module for monitoring social networks.
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A customer of MAYKOR-GMCS shared his practical experience of using Service Desk solution. While discussing further development of Service Desk, the participants noted robotization (RPA) and IoT among the most promising technologies.