10 april 2012
CRT Service launches cooperation with Melon Fashion Group
CRT Service, Russia's largest high-tech service company and part of the MAYKOR Group, has launched a partnership with the Melon Fashion Group. The company represents six fashion brands in the Russian market – befree, ZARINA, LOVE REPUBLIC, SPRINGFIELD, Women’Secret, co&beauty. As part of the agreement, CRT Service will perform the maintenance and servicing of cash register equipment operated by the Melon Fashion Group in the Astrakhan region.

At present CRT Service engineers provide cash register equipment services to five Melon Fashion Group stores. The service package covers technical support, servicing and user advice on operation-related issues.

"Our cooperation with CRT Service will give us fast and centralized access to qualified maintenance for our Astrakhan region stores. This will help us avoid store downtime and thus maintain our customer service at an appropriate level," says Anton Tukanov, Manager of OJSC Melon Fashion Group’s IT Department.

"The beginning of cooperation with the Melon Fashion Group, which operates a network of over 530 stores, is an important new project for us. Today demand for high-quality maintenance of shop floor equipment is increasing very fast. This is especially so for large geographically-distributed companies, which need to maintain the same high level of customer service at all their geographic locations. By dealing with us, retailers get one entry point for all their equipment maintenance needs. We operate in the most sought-after service format – on-site service, i.e. we perform maintenance at the equipment’s location. As a result, retailers enjoy the no-downtime operation of all their shop floor equipment, whatever the region or location. Normally after we get things going in one region we expand our cooperation to several more regions, or cover the entire store chain. This is possible because CRT Service can operate anywhere in Russia," says Stanislav Brodyansky, CRT Service’s Vice President for Business Development.
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