20 november 2013
Dalnevostochny Sberbank has chosen MAYKOR to be its tech support services provider
MAYKOR, a national-scale company that provides IT outsourcing, facility systems servicing and business application support, has begun ensuring the seamless operation of more than 1,100 self-service facilities of Dalnevostochny Sberbank, which is the largest bank in Russia's Far Eastern District.

Dalnevostochny Sberbank's technical facilities include multivendor ATMs and payment terminals installed in more than 70 branches distributed throughout Russia's Far East. The demand for technical servicing of those facilities led the company to recruit a professional service company via open bidding, which was won by MAYKOR.

In April of 2013, MAYKOR began servicing the equipment of Dalnevostochny Sberbank in Russia's Khabarovsk Territory. The first phase involved the integration of the customer's and executor's Service Desk systems and development of the main processes of interaction between MAYKOR's service centers and bank branches, which enabled a reduction in request processing time. The territorial coverage of services has just been expanded: MAYKOR's experts have begun providing tech support for more than 1,100 self-service facilities spread throughout the entire Dalnevostochny Federal District. Ensuring efficient operation of ATMs and informational- and payment terminals involves replacement of consumables, troubleshooting software and hardware problems, equipment diagnostics, and other related work.

"For technical support of our equipment, we utilize not only our own internal services but also involve third-party service providers. This year, our team of service partners was rounded out by the company MAYKOR, which has proven itself to be a reliable provider of tech support outsourcing services in Russia's Far East. The introductory phase of work performed in the Khabarovsk Territory demonstrated to us the high qualifications and competence of MAYKOR's service experts," noted Ruslan Slavko, the director for managing the technical resources and telecommunications of the Dalnevostochny Bank of Sberbank of Russia.

About Sberbank of Russia 

Sberbank of Russia is the largest bank in Russia and one of the leading global financial institutions. Sberbank controls approximately a third of all the assets of the entire Russian banking sector. Sberbank is a key creditor for the Russian national economy and occupies the largest share of the deposit market. The founder and principal shareholder of Sberbank of Russia is the Central Bank of the Russian Federation, which owns 50% of Sberbank's authorized capital plus one voting share. The other 50% of Sberbank shares is owned by Russian and international investors. Sberbank services are utilized by more than 110 million individuals and approximately 1 million businesses in 20 different countries. Sberbank boasts the most extensive branch network in Russia, which includes more than 18 thousand branches and company offices. Sberbank's international network consists of subsidiary banks, branches and representative offices located in Great Britain, the United States, countries of the former Soviet Union, Central and Eastern Europe, Turkey, and other countries.

About Dalnevostochny Bank of Sberbank 

Dalnevostochny Bank of Sberbank of Russia was created on January 1, 2001 and comprised branches operating in five constituencies of the Russian Federation: Khabarovsk Territory, Primorsk Territory, Amur Region, Jewish Autonomous Region, and Sakhalin Region. The bank's central office is located in the city of Khabarovsk, which is the capital of Russia's Far Eastern Federal District. Currently, based on the volume of funds attracted from the general population, the bank occupies 48.1% of the regional market. Based on data as of July 1, 2013, approximately 13.4 million individual bank accounts for a total amount of 220 billion rubles were opened in the Dalnevostochny Bank of Sberbank of Russia. The bank occupies a 35.4% share of loans to the general population and a 28.6% share of loans to legal entities. As of July 1, 2013, the loan portfolio of the Dalnevostochny Bank of Sberbank of Russia totaled 243 billion rubles. Of that total, 115.5 billion rubles were for loans to the general population and 127.4 billion rubles were for loans to legal entities, with 20.7 of that 127.4 billion going to small businesses.
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