A total of three stages, determined according to the client's business plan, shall be completed as part of the project Together with GMCS, which has already acted as a strategic partner of Simbiotel on the creation of consolidated reporting tools, the operator chose the Microsoft Dynamics CRM software product. The expertise of GMCS consultants in the implementation of CRM systems, the successful experience of previous cooperation with Simbiotel, as well as the many years of the company's experience in the implementation of projects for the telecommunications industry – were all additional factors for the choice of GMCS as the project executor.

The stage of works under way involves solving tasks of automating the call centre, sales subdivisions and the technical maintenance service of the operator. During the project it is planned to automate the processes of subscriber service, sales to both individual and corporate clients, as well as the processes of comprehensive management of marketing campaigns. As part of this stage it is planned to integrate Microsoft Dynamics CRM with the billing system, the unified system of payment management and the call centre, thus allowing the operator to ensure centralized customer relations management. The project is being carried out according to the Microsoft Sure Step implementation methodology, which involves detailed analysis and assessment of all of the company's business processes related to customer relations.