1 february 2016
MAYKOR-BTE took on support for 40% of B&N BANK ATMs and terminals
B&N BANK, one of Russia's largest private banks, held a centralized tender to select service providers for the technical support of self-service machines across the banking group. MAYKOR-BTE was announced one of the winners, and will provide technical support for 40% of the bank's ATMs and payment terminals across Russia for a period of three years.

“Centralizing business processes is an important step in merging banks, and a single tender for servicing self-service machines throughout the group is a logical process towards standardization of the united network. To date, we have fine-tuned uniform SLA parameters for the entire group and selected service providers who can ensure the highest level of compliance with them,” said Nikita Khomutov, head of the B&N BANK Acquiring Business Development Center.

MAYKOR-BTE provides technical support for more than 1400 self-service machines. Service is implemented with an FLM+SLM package including fault diagnostics, replacement of defective parts, software configuration, maintenance works, technical consultation in “hotline” mode, commissioning of equipment, provision of supplies, and elimination of power problems. 49 Russian regions represent the geography of the contract.

“We have worked with B&N BANK since 2012, annually increasing volumes of the service project. Compared to the previous contract, the amount of supported B&N BANK equipment has almost tripled. We have significantly increased our competitiveness for large-scale projects by concentrating all MAYKOR resources for servicing bank equipment on the MAYKOR-BTE base, and continued development of expertise in the sphere of technical support and repair of industrial technology,” said Maxim Nikitin, Senior Vice President of MAYKOR and Managing Partner of MAYKOR-BTE.
About B&N BANK

is one of Russia’s largest commercial bank organized as an open joint stock company under the laws of the Russian Federation. Bank demonstrates positive financial results, high current level of liquidity and capitalization, steady market positions and stable mutual relations with circle of corporate clients.

Founded in 1993, B&N BANK offers a wide range of corporate banking services (including lending to large corporate clients & SME lending, payment and account services, international settlements, trade finance and ECA-backed finance, payroll services, leasing, etc), retail banking services (deposits, credit and debit cards, overdraft facilities, car, consumer and mortgage loans, etc) and financial markets activities.
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