4 march 2015
MAYKOR Provides IT Support to Regional Pharmacy Network A5
A5 network delegated technical support of pharmacies’ IT infrastructure in Vologda, Kostroma and Yaroslavl regions to MAYKOR. The outsourcer is responsible for smooth operations and support of workstations and office equipment.

This service project complemented the existing MAYKOR contract to maintain cash register equipment in the regional pharmacies. The service provider ensures uninterrupted operation of the CRE in the pharmacies of A5 since 2012. Today, its geography includes 11 regions of the Central and Northwestern Federal District, the outsourcer services more than 200 pharmacies. The decision to expand the service partnership with MAYKOR was made based on the high levels of SLA performance, which the outsourcer had for many years.

"Being committed to multisourcing model for technical support means that we are able to carefully select service partners and strive to build long-term relationships with the service providers. This approach ensures smooth operations of the pharmacy network infrastructure, which is one of the components of high quality customer service," noted Dmitriy Zakharov, Deputy Technical Director of A5 Group of Companies.
About A5

A5 network of pharmacies was founded in 2006. Today, A5 network includes 1,009 pharmacies and is one of the most successful brands of the domestic pharmaceutical sector. The company operates in the most regions of the European part of Russia.
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