17 august 2017
MAYKOR publishes its 2016 social responsibility report
MAYKOR, a leading Russian provider of IT and business process outsourcing services, has published its 4th social responsibility report. The report discloses the results of the activities and achievements of MAYKOR and its subsidiaries in corporate social responsibility (CSR) for 2016. It is compiled in accordance with GRI G4 guidelines on non-financial reporting and shows the company's CSR practices according to ISO 26000.

The report pays special attention to internal changes in MAYKOR – a transformation program that is a series of measures to optimize the company's main business processes and create a culture of constant improvement. "Our key objective is to be an effective and reliable partner for all stakeholders: shareholders, customers, employees, partners," says MAYKOR President Sergey Sulgin. "We undertook this paradigm in 2016, and it's what our changes are aimed at."

Under this program, MAYKOR switched to the practice of a competitive tender for goods and services, which ensured transparency of the supplier selection process. The company also reformed its management of the branch network and introduced a profit and loss (P&L) reporting system, which makes it possible to perform detailed analysis of the activities of branches and macroregions. In addition, the management system was improved with aspects of CSR: the corporate social responsibility department and the quality control department were separated in the company's structure.

Special importance in the transformation program is given to the development of technical and technological innovations for customers. In 2016, MAYKOR continued to develop its gainsharing model (working to increase customers' revenue) and implemented a project to provide secure remote support of workstations for a number of key customers. The subsidiary MAYKOR-GMCS brought to the market a number of IT solutions in the concept of Industrial Internet of Things (IIoT) for predictive maintenance. At the end of 2016, customer satisfaction with the quality of MAYKOR services remained high at 4.8. The average indicator for compliance with service quality agreements in the company is 97.56%.

Being one of the largest IT employers in Russia, the company pays special attention to the development of its 6,000 specialists as well as new company projects. In 2016, more than 2/3 of MAYKOR employees underwent full-time education and distance learning. In the area of occupational health and safety, a special evaluation of the working conditions of 656 jobs was carried out, according to which the working conditions were recognized as permissible. In addition to the occupational health and safety service, a range of preventive measures and trainings for employees were carried out. As a result, the injury rate compared to 2015 was reduced to 0 due to the absence of workplace accidents.

In 2016, MAYKOR continued to implement commercial socially significant projects in the regions, including support of Russian Post's IT infrastructure, development and maintenance of the Strelka travelcard's infrastructure in the Moscow region, and support of the photo and video capture system for traffic violations in the Republic of Dagestan.

To strengthen the positive impact on communities, MAYKOR increased its financing of the "Engineer as a Profession" and "Good Future with MAYKOR" corporate social programs in 2016. 10.4 million rubles were donated to charity, which is double the amount for 2015. As part of the "Engineer as a Profession" program, the company collaborated with Innopolis University by providing financial support for its statutory activities and acting as a partner in the implementation of a series of Olympiads for schoolchildren. As part of the "Good Future" program, MAYKOR continued to provide assistance to orphanages for career guidance projects for the children in partnership with Deti Nashi (Our Children) charitable foundation, Charities Aid Foundation (CAF), and MAYKOR's community of corporate volunteers. In total, more than 1,500 children took part in educational activities with the company's support.
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