18 july 2017
Quality management system audit successfully completed at MAYKOR
MAYKOR, a leading Russian provider of IT and business process outsourcing services, announced the successful completion of the quality management system (QMS) certification check.

As a result of the audit, MAYKOR received a new GOST R ISO 9001-2015 Certificate of Conformity (ISO 9001:2015), which applies to the company’s head office in Moscow and its branches and offices across the country. The certificate confirms compliance with the international standard's requirements for the entire range of services and works provided by the company.

The company was certified according to a new version of the GOST R ISO 9001-2015 Certificate of Conformity (ISO 9001:2015) in which all internal QMS documents were updated and unified into a single format. The audit also included an assessment of the company and its departments’ activities, compliance check with the statutory documents, and interviews with top management.

MAYKOR conducts a customer satisfaction survey as part of QMS certification and compliance audits. The data being analyzed are taken from questionnaires filled out by customers. Such procedure allows MAYKOR to estimate the degree of the company’s fulfillment of its obligations under contracts and promptly address customer needs and requirements.

In addition to being a measure of the company’s reliability, the QMS also facilitates growth of business efficiency and transparency in the management of all processes. The QMS provides for continuous functioning of every process in the company, which guarantees that MAYKOR’s customers will receive top-quality works and services.
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