Business Solutions as a Service

MAYKOR provides customers with industry-leading, reliable packaged business solutions that include infrastructure, applications, related services and staff, on a subscription basis. 

Our Business Solutions as a Service offerings not only solve business problems quickly, they offer clients transparency and predictability with respect to costs. 

With BSaaS, customers will: 

  • Get the necessary infrastructure packaged with technical support and service experts faster and without incurring capital expenditures 
  • Experience high performance and 100% uptime of the systems installed  
  • Avoid infrastructure acquisition, maintenance and repair costs  
  • Decrease document processing while increasing efficiency –single monthly payment for all services rendered
  • Gain flexibility through on-demand scalability of packages

Automated Workplace as a Service
Managed Print Services
Sales Management as a Service
Call Center Services
MAYKOR provides nationwide call center services for your business – utilizing professional operators to ensure high quality processing of inbound and outbound calls across Russia

Our 24/7/365 call center provide comprehensive services including:

  • Inbound hotline calls processing: a single multi-line phone number for the whole of Russia with full information support for your customers at any time
  • Virtual assistants and operations control center
  • Processing of email and web requests, maintenance of telephone and Internet orders, management of IT systems in customer support (1C, CRM, etc.)
  • Outbound telemarketing: information about promotions, products and services, invitations to events, recovery of debts, updating client databases
  • Active phone sales, customer prospecting and acquisition, appointment setting, lead generation
  • Outreach via email and SMS
  • Market research: telephone and email surveys, interviews, questionnaires, service quality monitoring

The specialists at MAYKOR’s call center will help you convey the right information to each consumer, sell your product or service, and find and attract potential customers. All our services include detailed reports containing results of the activities completed so you have complete visibility at all times.

MAYKOR’s call center specification:

  • 24/7/365 availability
  • Highly qualified operators with both verbal and written competency
  • Advanced Interactive Voice Response (IVR) system with automated routing of incoming calls, intelligent speech recognition, answering machine and voice automated polling
  • Automated service calls dispatch with ability to control service turnaround time
  • 100% call recording available online with unlimited shelf life
  • Analysis and data processing, integration with enterprise systems
  • Detailed online reporting and statistics on all service requests

You get all the benefits of a professional call center without the expense of a full-time staff and expensive hardware and software.

By handing the task to MAYKOR’s call center you will be able to:

  • Provide high quality communications including accurate information to your customers at any time of the day
  • Raise the level of customer service and increase brand loyalty
  • Save on recruitment, training and staff development, extra phone lines and call center software costs • Pay only for actual services rendered
  • Listen to recordings and view detailed statistics for all calls and outgoing messages
  • Achieve sales growth and acquire new customers

Human Capital Management
Fleet Management, Tracking and Dispatch
Business Solutions as a Service from MAYKOR:
Reduction and predictability of ongoing IT costs
Easy to scale across Russia
Guaranteed quality of service based on SLAs
About MAYKOR Company
Learn more how to improve your business with MAYKOR
MAYKOR – Key Facts Summary
“One-stop shop” for all your business outsourcing needs
GPS/GLONASS Fleet Management
Just-in-time service control systems and traffic management
17 February 2014, The Outsourcing World Summit
MAYKOR's delegation at the global outsourcing event