MAYKOR provides customers with industry-leading, reliable packaged business solutions that include infrastructure, applications, related services and staff, on a subscription basis.
Our Business Solutions as a Service offerings not only solve business problems quickly, they offer clients transparency and predictability with respect to costs.
With BSaaS, customers will:
Get the necessary infrastructure packaged with technical support and service experts faster and without incurring capital expenditures
Experience high performance and 100% uptime of the systems installed
Avoid infrastructure acquisition, maintenance and repair costs
Decrease document processing while increasing efficiency –single monthly payment for all services rendered
Gain flexibility through on-demand scalability of packages
Automated Workplace as a Service
MAYKOR provides turnkey jobs for rent, including the connection, commissioning and comprehensive service support for the entire period of service.
Automated Workplace as a Service includes:
Long-term lease of all necessary equipment for the automated workplace including workstation, telephone, printing equipment, etc.
Rapid deployment, connection and transfer of automated workplaces on demand
Full range of maintenance and modernization services
Administration, configuration and regular updates of software
Online monitoring of workstation equipment operation, quick troubleshooting and repairs
Full end-user support
Get everything you need for an automated work of employees – fast and without the cost of ownership of equipment.
Managed Print Services
MAYKOR’s Managed Print Services provide customers with trouble-free operation of printing equipment while considerably reducing printing costs.
Outsourcing your printing processes to MAYKOR means:
Getting the highest level of quality and service – guaranteed
Reducing the cost of printing and maintenance of office equipment - pay only once a month based on number of printed pages
Ability to monitor print volumes and costs for each facility
Eliminating hidden and unexpected costs associated with printing process
Updated and optimized fleet of printers
Getting full service support and free consumable supply
Only pay for what you print and MAYKOR will take care of the rest.
Full range of printing services as follows:
Long-term lease of printing equipment including printers, copiers, MFP
Installation, configuration and integration of equipment in the customer's IT infrastructure and facility
Optimization, standardization and unification of all printing equipment
Full maintenance of equipment, including diagnostic, preventive maintenance and repair
Monitoring of equipment and proactive troubleshooting
Supply, maintenance and installation of all consumables such as toner, ink cartridges, and drums
Safe disposal of used consumables
Replacement of malfunctioning equipment, based on the approved SLA
Integration of customer service support with company’s HelpDesk for all incidents relating to printing equipment and operation
Setup of all new users
Real-time reports on the number of print jobs for each device
Sales Management as a Service
MAYKOR provides a complete solution for retail chain sales management including software and hardware, technical support and on-demand upgrades for a fixed monthly fee.
Our solution gives clients access to more robust process control of their retail chains’ front and back offices including:
Marketing and loyalty programs management including promotions, cards, coupons and certificates
E-commerce and social networks (social commerce) sales support
Business intelligence and reporting
With the solution, customers are assured prompt installation, connection and smooth operation of the following:
Automated workplaces for cashiers: POS systems, barcode scanners, cash drawers, banknote detectors and other necessary equipment
Weighing equipment
Security systems: surveillance systems, monitoring and access control systems, anti-theft systems
Visitor counter systems based on intelligent video analysis technology
This is a comprehensive solution for the management of any size retail network with minimal equipment and software outlay to customers.
Customers will gain savings through:
No capital investments in high technology infrastructure
Cost optimization through a single integrated solution
Fast start-up and flexible scaling
Affordable fixed fee for provisioning of automated workplaces
Free solution updates and upgrades
Call Center Services
MAYKOR provides nationwide call center services for your business – utilizing professional operators to ensure high quality processing of inbound and outbound calls across Russia
Our 24/7/365 call center provide comprehensive services including:
Inbound hotline calls processing: a single multi-line phone number for the whole of Russia with full information support for your customers at any time
Virtual assistants and operations control center
Processing of email and web requests, maintenance of telephone and Internet orders, management of IT systems in customer support (1C, CRM, etc.)
Outbound telemarketing: information about promotions, products and services, invitations to events, recovery of debts, updating client databases
Active phone sales, customer prospecting and acquisition, appointment setting, lead generation
Outreach via email and SMS
Market research: telephone and email surveys, interviews, questionnaires, service quality monitoring
The specialists at MAYKOR’s call center will help you convey the right information to each consumer, sell your product or service, and find and attract potential customers. All our services include detailed reports containing results of the activities completed so you have complete visibility at all times.
MAYKOR’s call center specification:
24/7/365 availability
Highly qualified operators with both verbal and written competency
Advanced Interactive Voice Response (IVR) system with automated routing of incoming calls, intelligent speech recognition, answering machine and voice automated polling
Automated service calls dispatch with ability to control service turnaround time
100% call recording available online with unlimited shelf life
Analysis and data processing, integration with enterprise systems
Detailed online reporting and statistics on all service requests
You get all the benefits of a professional call center without the expense of a full-time staff and expensive hardware and software.
By handing the task to MAYKOR’s call center you will be able to:
Provide high quality communications including accurate information to your customers at any time of the day
Raise the level of customer service and increase brand loyalty
Save on recruitment, training and staff development, extra phone lines and call center software costs • Pay only for actual services rendered
Listen to recordings and view detailed statistics for all calls and outgoing messages
Achieve sales growth and acquire new customers
Human Capital Management
MAYKOR offers a comprehensive solution for effective personnel management that achieves improved productivity and discipline through control of 3 key components:
Mobile workforce automation management system
Biometric attendance
Personnel video surveillance
Features of the mobile workforce automation management system include:
Collect and transmit work orders online
Automated selection of experts for the work based on qualifications and location, routing and work time-schedule
Track in real time the location and shift of personnel
Get all necessary information on work orders for specialist via mobile devices and PC
Automatically reserve and account for spare parts and material used for repairs
Access automated reports, accounting documents related to contract completion and detailed analytics on each expert’s tasks and work status
Gain maximum control of your staff’s productivity and task quality through real-time monitoring and dispatching.
The innovative advanced biometric attendance system has the following features:
Comprehensive employees database including biometric fingerprint information for accurate identification
Automated recording of employees’ schedule, arrival and departure times, and working hours
Real-time logging of all schedule exceptions such as absences, tardiness, early departures and overtime with violations notifications by e-mail and text messages
Automatic logging of timesheets, including the T-13
Easy analysis through standard and specialized reports for each employee, department, and company
Sync with any personnel management and ERP system
The benefits of using the biometric attendance system are:
100% accuracy in employee hours data
40% increase in adherence to work schedule
15% reduction in labor costs associated with HR administration
30% increase in overall productivity
Take advantage of MAYKOR’s unique biometrics as a service offer - a quick start solution that includes training and 24/7 customer support to ensure high system accuracy. The solution has no capital expenditure, guarantees transparent pricing and payment post service provision.
MAYKOR offers advanced video surveillance system for workplace personnel that features:
Audio and video monitoring of staff and visitors/customers
Automated facial recognition of staff and customers
Tally customer count and analyze queue video
Event triggers in video streams to run or start scripts associated with events including alarm to operator, e-mail and messages notifications
Full video archive with comprehensive analytics and intelligent search
5 reasons to use MAYKOR’s video surveillance to monitor staff:
100% coverage and recording all employees’ actions, guaranteeing absence of "blind spots"
Absolute peace of mind 24/7 remote control of everything taking place on premises
Significant increase in staff efficiency • Security that minimizes theft and other offences
Improve the company’s efficiency without the capital cost of equipment and software
Get 100% staff control, monitor your employees’ actions, increase productivity by 3-4 times and improve customer service – realize potential profit growth of 30% or more
Fleet Management, Tracking and Dispatch
MAYKOR provides packaged solutions to manage, control and optimize customers’ fleets without capital investments in infrastructure and software.
Fleet management as a Service
Utilizing GLONASS/GPS, fleet management as a service is an all-inclusive MAYKOR solution that includes navigational equipment, secured access to on-line monitoring system and 24/7/365 technical support.
The solution:
Provides accurate data on location, mileage and downtime, fuel drainage factors and misuse that helps reduce transportation costs
Ensures strict compliance with route and transport timetables, hence increasing drivers’ discipline
Reduces labor costs through automated control and accounting of fuels and lubricants, drivers’ working hours, waybills, etc.
Key features of MAYKOR’s fleet management as a service are as follows:
No cost to acquire, maintain and upgrade equipment and software
No cost to purchase and store spare parts and replacement equipment
Cost transparency and predictability via pay-per-use system
Quick setup allowing immediate operation
Customized to the customer’s needs and business objectives
Installation, activation and ensure reliable operation of fleet equipment
Training and 24/7 user support including help with generating reports and analytics
Cargo Control as a Service
Automated cargo control ensures current and accurate information about the movement of cargo in real-time.
MAYKOR’s powerful software solution enables automation of cargo tracking without the costs associated to create and upgrade customers’ own IT infrastructure, while giving access to real-time cargo information from anywhere on any device via the Internet.
Key features of the automated cargo control service:
Online monitoring of actual cargo movement: loading traffic parameters, parking, unloading
Online cargo tracking including the ability to provide customers access to their cargos’ data while in transit
Display all vehicles’ movement on a map
Automatic email and SMS notifications of status updates and deviations in the transport schedule to other relevant parties
Vehicle identification including route, driver, cargo and trailer
Cargo search by VIN, name, invoice, application numbers or number of the container
Comprehensive reports including analysis of historical data Ensure all parties get full transparency of goods being transported, while reducing the costs and risks of contractual obligations.
Dispatch Management as a Service
MAYKOR’s dispatch management solution optimizes transportation routing and management. It is a web service that automatically generates optimal routes to ensure orders are delivered on time.
Achieve the next level of logistics management with:
Route planning of any complexity within seconds
More orders fulfilled using less transportation resources
Improved customer loyalty
Reduced transport costs
Reduced labor costs and human errors
Key features of the dispatch management service are:
Automatic scheduling of optimal routes worldwide, accounting for traffic jams, delivery time and warehouses’ workload schedules
Schedule formation for each unit of transport, including forecasting the arrival time to the customer
Intelligent distribution of orders based on volume, the type of goods and cargo compatibility
Integration with GLONASS/GPS monitoring systems as well as all accounting and CRM systems
Online Orders and Courier Management Service
MAYKOR has a robust tool for managing couriers online with the following features:
Automatic order distribution by couriers according to the route construction for the day
All orders and travel couriers are displayed on the map in real-time
Route optimization and the sequence of order execution, taking into account traffic congestions
Estimation of order transit timing so as to inform customers about delivery time via SMS or email
Automatic online addition for orders and delivery requests
Ready communication for couriers through built-in chat technology
Comprehensive data including all work history, reports on completed orders, and couriers’ punctuality and performance - to analyze and calculate payment
Easy integration with existing accounting systems and business processes (accounting, website, inventory, invoices, barcodes, etc.)
Optimize deliveries in every aspect.
Benefits of using the online orders and couriers management service include:
Full control of the couriers using an easy, accessible, online solution
